Latest information from Gastein - COVID-19

Below we provide answers to the most important questions about the current situation in Gastein in Salzburger Land. This information will be constantly updated as the situation in Austria develops.

per 19.01.2021

What are the current entry requirements for a holiday in Gastein?

Since 19 December 2020 a 10-day quarantine obligation applies when entering Austria from risk areas. Almost all countries are currently considered risk areas.In addition, all persons must register via the electronic form before entering Austria. Information on the entry requirements can be found here. Please note that not only the Austrian regulations are relevant for you, but also the regulations of your home country for the return journey.

What cancellation options are currently available for my booking in Gastein?

For all bookings in winter 2021 we offer the "Flexi Cancellation". All participating partners offer a free cancellation option of 14 days or less.

 

Should the following situations occur, you can of course cancel free of charge until the day of arrival:

  • travel warning for the whole of Austria or Salzburg with quarantine regulations
  • Border closure
  • Local "lock down" of the region
  • if booking in connection with skiing and the operation of the Gastein mountain railways has to be suspended

What do I have to consider with regard to the coronavirus?

  • Clean hands regularly: with soap or disinfectant
  • no shaking hands and no hugs
  • Do not touch eyes, nose and mouth
  • Keep distance: 2 meter to people from other households
  • Pay attention to breathing hygiene
  • Avoid crowds

Where do I currently have to wear a mouth and nose protector?

  • In public transport, cab & in the cable cars (FFP2 masks)
  • In supermarkets, pharmacies, banks & post offices (FFP2 masks)
  • For services without minimum distance (for example at the hairdresser) (FFP2 masks)
  • In sanatoriums

What should I do if I feel sick?

If you feel COVID-19 symtoms:

  • Stay in your accommodation and contact the accommodation provider!
  • Call the health hotline 1450!
  • Do not go to the doctor or hospital without prior appointment!

Ski huts and restaurants

Restaurants are closed and can only offer take-out/delivery services.

The following regulations will be in effect again after the lockdown period:

What general measures apply in restaurants and mountain huts?

  • Face mask in closed rooms for staff and guests - except at the table
  • 1 meter minimum distance between the administration areas and for guests from other visitor groups
  • Maximum 10 persons (plus kids) per visitor group allowed
  • Land Salzburg: opening hours from 05:00 a.m. and closing hours at 10:00 p.m.

What measures are there regarding the consumption of food and beverages?

  • No consumption of food and beverages in the immediate vicinity of the point of issue
  • In closed rooms the consumption of food and drinks is only allowed while sitting
  • Self-service is permitted, provided the risk of infection can be minimized by special hygienic measures

Will there be Aprés Ski?

Après ski will not be available in the form known so far. Food and drinks may not be consumed next to the serving area and only while seated. Background music will be reduced to room volume.

Hotel industry and accommodation

Hotels are closed to leisure travellers/tourists.

 

The following regulations will be in effect again after the lockdown period:

 

As a guest of an accommodation facility (e.g. a hotel), what do I have to be aware of?

  • Maintaining a minimum distance of 1 metre to all people who do not live in one household or do not belong to my group of guests.
  • Mandatory face mask for stuff with customer contact as well as for guests when entering generally accessible areas in closed rooms
  • 1.5 meter minimum distance in common bedrooms from persons not living in the common household

What must be observed in the catering facilities of the accommodation establishments (e.g. hotel restaurant, breakfast room, etc.)?

  • Face mask in closed rooms for staff and guets - except at the table
  • 1 meter minimum distance between the administration areas and for guests from other visitor groups
  • Maximum 10 persons (plus kids) per visitor group allowed on a table
  • Land Salzburg: : opening hours from 05.00 a.m. and closing hours from 10:00 p.m.
  • No consumption of food and beverages in the immediate vicinity of the point of issue
  • In closed rooms the consumption of food and drinks is only allowed while sitting
  • Self-service is permitted, provided the risk of infection can be minimized by special hygienic measure

Corona safety measures for the ski operation in Gastein in Ski amadé

The pistes & lifts in Gastein are open. Please find all open pistes and lifts here

Can I order my ski ticket in advance online?

Yes, you have the possibility to order your ski ticket directly here in the online store.

Where do I have to wear a face mask?

  • FFP2 mask: from 14 years in all lifts and closed lift facility areas
  • FFP2 mask: on the ski bus, at the depot and at the ticket counter

Will I receive a face mask in the ski resort?

A FFP2 mask is available at the ticket counter for € 2,00 per mask. 

Do I have to wear a face mask on the slopes?

On the slopes a face mask is not absolutely necessary.

Where do I have to keep a minimum social distance of two meter?

Maintain a minimum distance of two metre in the following areas: When queuing at the ticket offices, when queuing at the lift stations and ski bus stops, in all buildings accessible to the public. This regulation also applies if a face mask is being worn.

If, due to the number of passengers, and during boarding and leaving the lifts, and in the gondolas and lifts themselves, it is not possible to maintain a distance of at least two metre, this rule can be deviated from in exceptional cases if a face mask (level of protection FFP2 or higher) is being worn. Wearing a face mask (protection level FFP2 or higher) is mandatory in any case.

Where in the ski resort will disinfectant be available?

Disinfection possibilities are in the toilet facilities, at the ticket office area and in the ski depots.

Will the cable cars and lifts be aired during the ride?

All lifts will be aired as best as possible during the ride.

How many people will be allowed to travel in a cable care or on a chairlift at any one time?

The cable cars and chairlifts can be used to their half capacity (e.g. 4 people in an 8-man cable car and 3 people on a 6-man chairlift).

Will the cable cars and lifts be disinfected?

All lift facilities will be regularly disinfected.

Will the lift passes be reimbursed in the case of a Corona lockdown?

Ski amadé lift passes will be reimbursed (depending upon usage) in the case of a Corona lockdown.

How will guests be informed about the Corona safety regulations on-site?

Guests will be made aware of the current Corona safety regulations by means of signs and loudspeaker announcements on site.

Which measures must the lift employees who are in direct contact with the public adhere to?

All employees, who come into direct contact with customers, will wear a face mask or will be separated from the guests with a suitable safety measure (e.g. Plexiglass).

How will the employees of the lift companies be trained/instructed over Corona safety measures?

The employees of the cable car companies are trained or instructed in Corona safety measures according to uniform guidelines and regulations.

Is there a person responsible for Corona measures at every lift company?

The cable car companies each have one employee who is responsible for planning and implementing measures against Corona.

All contents of this page have been compiled in the best of the editor's knowledge and belief. All contents and information may be subject to alterations. State regulations form the legal basis for operation. Information and material regarding protective measures have been provided by the Austrian Chamber of Commerce – Division Ropeways.

We look forward to seeing you in Gastein soon!